June 22nd, 2020
One of our Fastrac Team Members at our 3388 Seneca Turnpike, Canastota NY location has informed us that they have tested positive for Novel Coronavirus (COVID-19). We are taking all appropriate steps following guidance from local health officials. We closed the store at 11:00 PM (EST) on Saturday June 20th to be cleaned and sanitized by an industrial cleaning crew. The store will re-open in the next few days. We are grateful to all our customers for your patience and understanding during this time.
All Team Members that work at these stores have been contacted and advised to follow CDC-recommended guidelines. We are making every effort to provide the affected Team Member and our broader team with the necessary resources and support.
April 16th, 2020
Fastrac continues to follow CDC-recommended guidelines to help stop the spread of COVID-19. In light of recent updates to those guidelines, we are in the process of sourcing masks as quickly as possible for our Team Members. In the meantime, we recommend our Team Members wear their personal masks during their shift.
In an effort to further protect our Team Members, we are in the process of installing Plexiglas barriers to the checkout areas in all of our stores. We have also added notices throughout our stores asking our guests to maintain a distance of 6 feet between each other and our Team Members, and we’re encouraging our guests to use a form of electronic payment over cash whenever possible. Stores are also being stocked only during slow hours or when the store is closed.
Additionally, we have put protocols in place to increase our already strict cleaning, sanitation and hygiene standards. All high use touchpoints, such as door knobs, coffee handles, and dispensing equipment are being continuously cleaned and sanitized. As recommended by the CDC, our team members are washing their hands on a more frequent basis.
To our valued guests,
EG Group is committed to supporting local authorities and governments, in every country the group operates in, to limit the spread of the novel coronavirus (COVID-19). The health and safety of our team members and guests remains our top priority.
As impacts of COVID-19 continue to be felt across the United States, I want to share personally what we’re doing to serve and meet your needs in the safest possible in-store environment across all our banners.
We are closely following state, federal, and CDC guidelines, and here are some of the proactive steps we’ve taken to keep you safe:
Enhancing standards and procedures for cleaning protocols. We have put protocols in place to increase our already strict cleaning, sanitation and hygiene standards. In addition to our existing cleaning and sanitation practices, all high use touchpoints, such as door knobs, coffee handles, and dispensing equipment are being continuously cleaned and sanitized. As recommended by the CDC, our team members are washing their hands on a more frequent basis.
To promote social distancing, we have blocked all in-store seating areas and temporarily suspended consumption of food on-site.
Temporarily discontinuing reusable cups. In an effort to decrease the spread of germs, we are temporarily asking our guests to refrain from bringing in reusable cups for hot and cold beverages.
Encouraging individuals who are sick or who have any symptoms of the COVID-19 to stay home. Like many businesses, we have provided our employees with information about the symptoms of COVID-19 and have asked anyone who is sick to stay home. We also encourage our guests to consider only shopping with us if they are not feeling sick.
If you have any further questions or concerns, we encourage you to reach out to our guest service team at 1 (800) 225-9702. Please do bear with us through this testing period; call volumes and guest queries may be high.
The EG family are doing everything we can to maintain your trust and provide you with a safe environment while continuing to provide all of the essential services, such as fuel and grocery products, that we can. We are committed to remaining open to serve you for as long as it is safe do so.
We will continue to provide timely updates regarding our services in the coming weeks. For more information and for steps you can take to mitigate the spread of COVID-19, please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Thank you for your continued support.
President, EG America